Customer Service

Shipping & Delivery

Please Inspect merchandise upon delivery and report any damage or shortage within five days by calling the Sales Department at 1-844-289-8852.

All items are priced FOB Minneapolis, MN or manufacturer location shipping point, at the discretion of Vulcan Companies Inc., unless otherwise agreed to by Vulcan Companies, Inc.

Shipping charges are extra, and will be added to the invoice.

We will ship UPS wherever possible.  UPS cannot deliver to P.O. Boxes but we can offer shipments via the United States Postal Service upon request.

Partial Delivery:  We reserve the right to make partial shipments.

Privacy & Security

Vulcan Companies is committed to ensuring the privacy of your personal information and this privacy notice is designed to tell you which information we collect from you, how this information may be used and how it is protected.

Vulcan Companies limits its requests for information to what is required to ensure accurate service.  The information we collect is very basic and is needed to complete a purchase or provide a refund.  Examples of user information that may be collected may include your name, address, telephone number, e-mail address, credit or debit card information, a description of the item requested or purchased and the IP of your computer.

Even if you do not make a purchase on our site, we have the ability to track usage of our web site, including the server from which the site was visited.  This information is used to customize our site, improve the on-line experience and plan advertising and promotions.

In order to make every effort to ensure that your experience at is secure, we use encryption technology to protect you against the loss, misuse or alteration of your personal information. When you fill out any contact forms or access your account, a secure server encrypts all of your information through the use of Secure Socket Layers (SSLs). To be sure you're browsing secure pages for transactions, check your Web browser's status bar (located at the bottom of the window) for the closed padlock icon. This icon appears in your web browser to tell you that you are viewing a secure web page. 

Returns & Replacements

If you are not 100% satisfied with your purchase, we will be happy to accept a return for a refund or exchange on products in new/unused condition within 30 days of delivery. 

Return shipping costs and a refund of original shipping costs will be given when the item is being returned because it’s defective, isn’t as described, or it was damaged in shipping.  Please call for a return shipping label.  

All other reasons for return, the buyer is responsible for all shipping.

  • Items must be in new condition and in the original packaging, and the same condition is was received.
  • If a customer returns merchandise that does not meet return or refund conditions, it will be sent back to the customer at their expense.
  • All refunds or exchanges will be processed within 5 days. 

For UPS, FedEx and USPS, use the below address for all returns:

                Vulcan Companies Return Dept.

                341 Wilson St. NE

                Minneapolis, MN  55413

Ordering & Payment Options

For the fastest possible service, it’s best to order online, but please feel free to call us with your order at 1-844-289-8852, if you prefer.

Visa, MasterCard, American Express, Discover and PayPal are accepted for payment.